Returning An Item
First of all, thank you for your order – we appreciate your business!! If for some reason you are unhappy with your product, have changed your mind or are experiencing issues with how your equipment or apparel fits, you may return the unused item to any Pure Hockey store or Pure Hockey's web fulfillment center for a full refund. If you are not 100% satisfied with the performance or fit of any used item, return it with a receipt within 30 days for a full refund (this unfortunately does not include hockey sticks, hockey shafts, replacement stick blades, lacrosse heads, jocks and apparel). At Pure Hockey, your complete satisfaction is our total priority! In addition to providing you with the largest selection of hockey equipment anywhere at the best prices, we are committed to exceeding your service expectations every time you shop with us.
OK, let's get to it - how do I return something?
You have two options!
- Click this link to generate a UPS label to use to ship the product back to us. You may use the original packaging, but please be sure to repack the item(s) carefully to protect them during shipping. Once you have attached the UPS label to the package, just bring the package to any UPS Store, UPS Drop Box (if it will fit), or any other authorized UPS shipping facility - click here to find the one closest to you. Once the package arrives back to us, your refund will be processed within 2-3 business days. Your refund will be deducted by $10 to cover the cost of the UPS shipping label. We will never charge you a restocking fee.
- Follow these simple steps to return your purchase to us:
- Simply fill out the back of your shipping receipt with an explanation for the return.
- Repack the item(s) carefully to protect them during shipping.
- Attach the return label to the outside of the box.
- Send your return to us at the following address:
Pure Hockey Returns, 89 Cross St., Holliston, MA 01746
- Please add applicable postage. (For your own protection we suggest you return items via UPS or insured parcel post. Should items be lost or damaged in transit, carriers require that you file the tracer or claim. Return postage is non-refundable). We do not refund shipping charges for returns or exchanges.
Due to restrictions placed on us by suppliers, we cannot accept returns of the following items:
- Broken composite sticks, composite shafts and composite blades
- Pro stock sticks, pro stock shafts and pro stock blades
- Gift Cards
If you've received the wrong product:
If you received the wrong product, we apologize. Please call customer service at 866-787-3462 and we will provide you with a UPS label for return shipping to our fulfillment center.
Do I HAVE to send back via UPS?
Nope. We won't force you to do anything. We're nice! You are free to choose another method to send back an item. We just wanted to make the UPS option as easy as possible for you. Just package the items carefully and send them USPS, FedEx or UPS to:
Pure Hockey Returns
89 Cross St.
Holliston, MA 01746
If you feel that the item you received was not correct or somehow defective, please call 866-787-3462 or email the customer service department and we will answer any question and help you with the return process.
Wait - I just want to exchange something
If you wish to exchange an item for different size or color, your best bet is to return the original order and reorder the product you need. Please contact the customer service department if you have any questions about your exchange.