• Buy Now, Pay Later

Frequently Asked Questions

Q: I tried going to HockeyGiant.com, and now I’m at PureHockey.com. What’s going on?

A: In September of 2015, Pure Hockey acquired Hockey Giant’s retail stores and website. Since that time, Hockey Giant stores were rebranded as Pure Hockey stores, but HockeyGiant.com operated as a separate website – until now. Over the past few months, we’ve been combining two great websites into one to provide the best online shopping experience in the industry. You’ll still get the LOWEST PRICES and discounts you love, and now you’ll get rewarded for every purchase in-store or online through the Pure Rewards loyalty program.

Should you have any questions whatsoever, please contact our Customer Service team by phone 866.787.3462 or email at [email protected]. Please note our customer service hours (all times EST): M-F 8am – 9pm | Sat-Sun 9am – 6 pm.

Q: What happens to my existing HockeyGiant account?

A: Your HockeyGiant account will no longer be accessible if it was not converted/linked to a Pure Hockey account between 5/15/2019 & 7/9/2019. You can create a new Pure Hockey Account and start earning rewards on all purchases today!

  • If you have any further questions, please contact our Customer Service team by phone 866.787.3462 or email at [email protected]. Please note our customer service hours (all times EST): M-F 8am – 9pm | Sat-Sun 9am – 6 pm.
  • Q: How can I view information about previous HockeyGiant purchases after the two websites have been combined?

    A: Unfortunately, you won’t have access to previous HG purchases once you activate your new PH account and the merge is complete. Customer Service will be happy to review your prior purchases if you need information for a warranty issue, sizing, or anything else. Please contact Pure Hockey customer service for any questions about HockeyGiant purchases after the websites have been merged. Please note, our customer service hours are (all times EST): M-F 8am – 9pm | Sat-Sun 9am – 6 pm. Feel free to call 866.787.3462 or email at [email protected].

    Q: I recently made a purchase on HockeyGiant.com. Is my order impacted in any way?

    No, not at all. Your HockeyGiant order will be processed and fulfilled in the same fashion you have come to expect.

    Q: Are any of the return policies, warranties, or other purchase guarantees affected by this change?

    A: No. We will stand behind all current HockeyGiant policies you are familiar with. After the change is made, Pure Hockey will still honor all eligible warranties, returns, and other relevant purchase guarantees from purchases made on HockeyGiant.

    Q: How will I return an eligible HockeyGiant purchase after the sites have been joined?

    A: You can make returns as you normally would. Simply use the return label that came with your package(s), and re-purchase what you need through purehockey.com.

    If you have any further questions, please contact Pure Hockey customer service. Please note, our customer service hours are (all times EST): M-F 8am – 9pm | Sat-Sun 9am – 6 pm. Feel free to call 866.787.3462 or email at [email protected]

    Q: Why shop at purehockey.com?!

    A: You’ll still get the same great deals and discounts you love, and now you’ll get rewarded for every purchase at any of our 50+ retail stores or online through the Pure Rewards loyalty program.
    Pure Rewards, Pure Hockey’s customer loyalty program, allows you to earn rewards every time you shop.

    Q: Can I apply my past purchases at HockeyGiant.com to qualify for higher tiers of Pure Rewards membership?

    A: Purchases at HockeyGiant.com can’t be applied to Pure Rewards membership, and Gift Rewards will not be given for prior purchases.

    Q: Who should I talk to if I have additional questions?

    Should you have any questions whatsoever, please contact our Customer Service team by phone 866.787.3462 or email at [email protected]. Please note our customer service hours (all times EST): M-F 8am – 9pm | Sat-Sun 9am – 6 pm.
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